Device Verification & Claims
To protect every customer and ensure fair outcomes, we verify all claims against pre-shipment records.
All eligible devices are recorded before shipment. Customers must provide clear video evidence when submitting a claim.
Evidence must show:
The fault clearly
The device in use
The IMEI displayed on the device (dial *#06#)
Claims will be rejected if:
The IMEI does not match the original device supplied
The device shows signs of tampering, opening, or modification
The reported issue cannot be verified from the evidence provided
A different device is returned
Any attempt to manipulate, swap, or misrepresent a device will result in claim rejection and may lead to account restrictions.
Applies to all phones and supported devices.
IMEI must match the original device supplied
Customers must provide IMEI via *#06# during any claim
IMEI-related refunds apply only if:
The IMEI matches our pre-shipment records
The issue is verified against the original listing
The issue is confirmed by our checks
Claims involving altered, mismatched, or unverifiable IMEIs will be rejected.
We maintain records of selected items before they are shipped to ensure transparency and protect both customers and the business.
What we record
Device condition (photos/videos)
IMEI for phones and supported devices
Basic functionality checks
Why this matters
Confirms the exact item sent to you
Helps resolve disputes quickly and fairly
Protects against incorrect or fraudulent claims
How it is used
Compared against customer evidence during claims
Used to verify faults, condition, and device identity
These records are final and used as the reference point for all claims. Any mismatch between returned items and our records will result in claim rejection.
We use WhatsApp to make the claims process faster, clearer, and more convenient.
Send us a message with:
Your Order ID
A clear description of the issue
Video evidence showing the fault and the device (IMEI visible)
What happens next:
Our team reviews your case
You receive guidance within 48 hours (Mon–Sat)
Next steps are provided based on your item and issue
Video evidence is strongly preferred over photos. Claims without proper evidence may be delayed or rejected.
+2347076295372 · Mon–Sat, replies within 48 hours