We operate a UK-to-Nigeria sourcing model. Our policy is designed to resolve issues quickly, fairly, and cost-effectively.
Report any problem as soon as possible after delivery. Delays affect what resolution we can offer.
72 hours
Transit Damage
Must be reported within 72 hours of delivery.
5 days
Faulty Items
Must be reported within 5 days of delivery.
Reports received after these windows will be handled under warranty terms, not as a return.
The item arrives faulty or not working as described
The item is significantly different from the listing
Verified IMEI issue (for phones)
✕
Change of mind
✕
Cosmetic wear or minor signs of use
✕
Physical damage after delivery (drops, cracks, liquid damage)
✕
Unauthorised repairs
If a device is opened or repaired by a third party without our approval, the warranty becomes void.
The resolution we offer depends on the value of the item.
Under £30
Store credit - no return required
We'll issue store credit once your evidence is verified. You keep the item.
£30–£150
Replacement or store credit
Choose between a replacement sent on your next shipment or full store credit. Photos or video evidence required.
Over £150
Local repair or UK warranty return
We'll first explore a local repair (preferred). If that's not possible, you ship the item to our UK address and we handle assessment, repair or replacement, then ship it back to Nigeria.
To reduce delays and costs, we prioritise local repairs where appropriate. Supported repair types:
Battery replacement
Screen replacement
Charging port repair
£20 Repair Contribution
We contribute up to £20 (Naira equivalent) toward approved repairs.
Conditions
Repair must be pre-approved by us before you proceed
You must provide a valid repair receipt
For faults that cannot be resolved locally:
1
You ship the item to our UK address
2
We handle assessment, repair, or replacement
3
We ship the item back to Nigeria at no cost to you
Pre-owned - Please Read Before Buying
Items labelled Community Find are sourced from private sellers. They are pre-owned and do not carry manufacturer warranty. Each item is inspected before purchase, but condition may vary.
Coverage
Fault within 5 days
Store credit or refund issued.
IMEI Issues (phones only)
Full refund if the issue is verified against the original listing and confirmed by our checks.
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Items must not be tampered with
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Items must match the reported issue
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All claims require evidence (photos or video)
If a returned item is found not to have a valid fault, it will be returned to the customer at their expense.